Selling Conditions

Subject

These General Terms and Conditions of Sale (hereinafter referred to as "General Terms") govern the purchase of Products made remotely via the telematic network from the website www.europrom.it (hereinafter referred to as "the Website").

The owner of the Website is Europrom Srls Unipersonale.

Acceptance of the General Terms and Conditions of Sale

All purchases of Products made through the Website (hereinafter referred to as "Purchase Contracts") by users accessing it (hereinafter referred to as "Customers") are governed by these General Terms as well as by the Italian Consumer Code (Legislative Decree No. 206/2005), Section II on Distance Contracts (Articles 50 – 67), and by the Italian regulations on e-commerce (Legislative Decree 70/2003).

By completing a Purchase Contract following the established procedure, the Customer accepts and agrees to comply with these General Terms.

Therefore, the Customer is required to carefully read these General Terms before making any purchase, as Europrom makes them available to allow for their reproduction and storage in accordance with Article 12, paragraph 3, of Legislative Decree 70/2003.

Europrom may modify the content of these General Terms at any time and without notice. Each Purchase Contract will be governed by the General Terms published on the Website at the time the Customer submits the purchase order.

Products

www.europrom.it (hereinafter referred to as "Website") is an online store for industrial products (hereinafter referred to as "Products").

All available Products are detailed on the Website within their respective sections, categorized accordingly.

Purchase Procedure

The Customer may purchase Products listed on the Website, within their respective sections, as described in the product information sheets, following the outlined technical procedures.

To purchase Products, the Customer must register on the Website by providing personal details, following the registration instructions, and completing and submitting the electronic order form available on the Website. Orders must be filled out accurately in all required fields. If the Customer chooses not to register, they may still complete the purchase process.

The Customer must add selected Products to the designated "Cart" and, after selecting the delivery method and reviewing and accepting the shipping costs, proceed with the purchase.

If the Customer needs to modify the selected Products or any details in the order before submission, they must follow the Website’s modification procedure. The Customer can change the quantity of Products, add or remove items from the Cart.

After completing this process, the Customer will see a summary screen displaying the order details and will be asked to confirm the purchase.

After viewing the order summary, the Customer must proceed with payment via PayPal or other accepted payment methods and submit the order by clicking the appropriate button.

Contract Conclusion

The publication of Products on the Website constitutes an invitation for the Customer to make a purchase proposal. The order sent by the Customer is a contractual proposal and entails full awareness and acceptance of these General Terms.

Each Purchase Contract between Europrom and the Customer is finalized when Europrom sends an order confirmation email to the Customer’s registered email address. This confirmation message will include an "Order Number" to be referenced in future communications with Europrom. The email will also contain all required legal information and the Customer's submitted details, which the Customer must verify and promptly correct if necessary. Any additional costs resulting from incorrect data not reported in time will be the sole responsibility of the Customer.

Each order can be viewed by the Customer on the Website within their personal account, if registered, immediately after order submission.

Product availability may occasionally vary. If the selected Products are partially or completely unavailable, Europrom will notify the Customer and proceed with shipping the available items.

Europrom reserves the right to accept or reject orders at its sole discretion, without the Customer being entitled to any claims or compensation in case of order rejection.

In particular, Europrom may reject purchase proposals and cancel orders if solvency concerns arise or if payment anomalies are detected in connection with credit card transactions.

Customers can review their concluded Purchase Contracts at any time by accessing their personal account on the Website (if registered) or by contacting Europrom’s Customer Service. These records will be available for 12 months from the date of delivery.

Product Prices

All Product prices are clearly stated on the Website and are exclusive of VAT.

Billing and Payment Methods

As detailed in the relevant sections below, Product payments can be made via PayPal:

PayPal

PayPal, a subsidiary of eBay, is a fast and secure payment system. Upon completing the order and selecting PayPal as the payment method, the buyer will be redirected to the PayPal website, where they can log in using their email and password. Once registered, payments can be made via PayPal without re-entering details for future purchases. Payments are charged directly to the assigned credit card (Visa, Visa Electron, Mastercard, American Express) or prepaid card (PostePay).

PayPal ensures the protection of buyer information as no financial data is shared. Each transaction generates a confirmation email from PayPal.

Delivery Methods

Europrom commits to delivering goods without undue delay and within 30 days from contract conclusion to the address provided by the Customer.

Europrom bears no responsibility for delays in order processing or delivery.

Right of Withdrawal and Time Limits

The Customer is protected under Italian law regarding the right of withdrawal (Law Decree 15/01/92 No. 50).

According to Article 52 of the Italian Consumer Code, the Customer may withdraw from the purchase contract within 14 days from receiving the ordered goods without penalty or justification, except for cases listed in Article 59 (e.g., customized goods or sealed products unfit for return due to hygiene reasons).

To exercise the right of withdrawal, the Customer must send an explicit declaration via registered mail with return receipt to:

Via Renolda 16 – 25030 Castel Mella (BS), Italy

The Customer must return the goods within 14 days of the withdrawal notification. Products must be in their original packaging and intact, accompanied by the invoice or receipt. The Customer bears all return shipping risks unless they provide proof of deposit with a carrier.

Consequences of Exercising the Right of Withdrawal

Upon valid exercise of withdrawal, the Customer is entitled to:

A refund for the returned products via the same payment method used, unless otherwise agreed.

The refund will be processed within 14 days from the withdrawal notice and receipt of returned goods.

Exclusions from the Right of Withdrawal

The right of withdrawal is excluded for:

Perishable goods.

Sealed goods unfit for return due to hygiene reasons if opened after delivery.

Goods that, after delivery, become inseparably mixed with other items.

Non-Conforming or Defective Products

Products comply with national and EU regulations. However, colors and images may differ from actual products due to display settings.

If the purchased Product does not match its description or is defective, the Customer is entitled to an immediate refund upon submitting photos as evidence through the Website’s Customer Service section.

Privacy

Europrom is the data controller for Customer-provided information, which will be processed in compliance with applicable laws and stored for up to 10 years. Europrom follows strict privacy policies to ensure data protection.

Communications and Complaints

Customers may submit communications or complaints through the appropriate channels on the Website.

Intellectual Property Rights

All trademarks, texts, images, and intellectual property on the Website remain the exclusive property of Europrom. Any unauthorized use is prohibited.

Governing Law and Jurisdiction

These General Terms and all related contracts are governed by Italian law. The exclusive jurisdiction for disputes is the Court of Brescia.

Brescia, April 2020